Multi-year option for [[customer company]]'s [[your product]] renewal

Hi {{first_name}},

I wanted to reach out personally ahead of [[customer company]]'s renewal on [[date]]. [[Account manager or CSM name]] has been trying to connect and I understand you've been difficult to reach.

I'd like to make sure the renewal conversation happens on your terms. Is the timing not right, or is there something about the plan or the product we should address before moving forward?

A quick reply pointing me in the right direction would help.

[[Your name]], [[senior role at your company]]

Hi {{first_name}},

I know this year with [[your product]] had some bumps, particularly around [[specific issue: e.g., "the integration delay in Q2" or "the support response times in March"]].

Before we discuss renewal, I want to make sure those issues are behind us and that you're in a good place with [[your product]] going into next year. Would a 20-minute call this week work to talk through where things stand?

I'd rather get this right than rush into a renewal conversation.

[[Your name]], [[your company]]

Hi {{first_name}},

Quick reminder: your [[your product]] contract renews on [[date]], which is [[number]] days from now.

If you're ready to move forward, here's the renewal link: [[link]]. The process takes a few minutes.

If you'd like to discuss changes to your plan or have questions about pricing, let me know and I'll set up a call.

[[Your name]], [[your company]]