Privacy Policy

Hunter helps businesses connect with each other by providing web applications, browser extensions, and other online services.

We are committed to respecting everyone's privacy and design our services with this goal in mind. This Privacy Policy describes what data we collect and how we process it. Should you have any questions, please reach out, we'll be glad to help: support@hunter.io.

What information does Hunter collect?

When you are on our website

When you're using our website, we track your usage which includes statistics such as which pages you visit and how long you look at them.

If you create an account, we ask information such as your email, you name or what company you work for. All this information is used to personalize your experience or send you onboarding emails and invoices. In cases of high-risk of fraud, we might ask for a phone number for verification purposes (we never use it for marketing purposes). If you become a paying customer, we will collect your payment card information.

When you use our services

Whether it is through the API, the website, the Google Sheets add-on, or the browser extensions we provide; we monitor your usage, and log requests that you make. Those logs can include IP address, geolocalization information, browser type, etc. We destroy those logs after 3 or 4 months.

When using our services, you might send us some files (for example, by using the bulk Email Finder or the bulk Email Verifier). We store your files until you destroy them or close your account.

When you contact our support

If you reach out via email or chat, we keep conversations and other data you might send during those exchanges. When you delete your account, those conversations are removed after a few months.

When someone uses the MailTracker or Outreach services

Our users can send emails through the MailTracker or our Outreach feature and get tracking information on them. We’ll let them know if we think their emails have been opened, where and how many times.

To offer this features, we store some information regarding the emails such as the subject and the recipient(s) (we don’t store the body). When possible, we store the data in a pseudonymized form as much as possible.

We may store the location of the person opening the emails using IP addresses. To respect their privacy, the IP addresses collected this way are anonymized.

When we parse public web data

We use servers to look at publicly available online pages and process business data on them. Only public pages are looked at. If a website asks crawlers not to look at the content, we respect this indication.

On those public pages, we look for business data such as names, professional emails, social networks URLs, etc. If we come across private consumer data (for example a Gmail or Hotmail address), we do not process it.

How we use your data

To provide our service

When creating an account, you agree to our Terms of Service which allows us to process your data to give you access to Hunter. This way, you can have an account on our website, save and process leads, invite other team members, etc.

To improve our the User Experience

We're looking at usage patterns and various statistics to understand what to improve on Hunter. This includes, for example, doing A/B testing on new features.

We’re also using the data that goes through our services to improve the services themselves. We only use this information to validate data we already have or that is being supplied by a user, not to enrich our databases.

To inform businesses regarding content that is publicly displayed online

To provide the service, we also give you access to the publicly accessible business data we have indexed. It is in our users' (and the businesses they work for) legitimate interest to have access to the business data already shared on the web. This helps them discover relevant contacts within companies they want to reach out to.

To offer customer support

We provide customer support via email or chat, to help you take full advantage of our service or fix any problem you encounter.

To fight fraud

We actively fight credit card fraud and misuse of our services by detecting risk patterns.

To market new services

Regularly, we launch new services. We’ll let users know about those releases if they have asked us to keep them up to date.

Your controls, choices, and rights

Update and correct your information

If you're a direct user of our service, you can log in to your account and update your information directly there.

If your business data was found online, you can use our Claim feature to update or delete it.

Know if we have information concerning you and what that information is

In particular, we'll let you know:

  • If you're in our database
  • Exactly what data we hold
  • The purposes of the processing
  • How long the data will be kept
  • Where exactly on the web that information has been found
  • All your other rights regarding your data

To get started, reach out at support@hunter.io.

Disable the processing and permanently remove all of your data

If you’re a user of our service, you can log in to permanently destroy your account.

If your data was found online, use our Claim feature to get full control over it. You can delete all your data directly online without having to send a request via email.

If you have any concerns, please reach out first so we can have a chance to help: support@hunter.io. If you feel we’re not doing enough, you have the right to contact your local supervisory authority.

Services helping us manage your data

To provide our service, we rely on other companies that can partially manage your data. We carefully select our providers to ensure the privacy and security of your data. Our biggest providers are:

  • To secure connections with our users and speed up our services: Cloudflare, Amazon Web Services
  • Hosting: DigitalOcean & OVH
  • Customer support: Intercom
  • For internal collaboration and emails: G Suite (Google), Basecamp

Duration of the processing

For users of our service, we process your data as long as your account stays active. Once it is deleted, we remove almost everything within a few days and all remaining artifacts within 3 months. If you’ve paid for Hunter, we might keep some information regarding your company for longer to comply with our legal obligations.

If your data was found online, we process it as long as it stays online. We make sure to regularly come back where we found it, if it isn't there anymore, we remove it from our databases and stop all processing.

Securing your data

We take the security of the data we manage very seriously and always try to keep our methods up-to-date. We describe in more details the actions we take to the data safe in our Security Policy.

The servers we use to store and process personal data are exclusively in the European Union.

Updates & contact

Date of last revision: May 24, 2018.

The company behind Hunter, Hunter Web Services, Inc., is incorporated in the United States. You can reach us via email: support@hunter.io or snail-mail (only USPS): Hunter Web Services, Inc., 427 N Tatnall St #50754, Wilmington, Delaware, 19801-2230, USA.