Hunter helps businesses connect with each other by providing web applications, browser extensions, and other online services.
This Privacy Policy describes how we use personal data, how we share it, and your rights and choices.
At Hunter, we believe that being transparent on the data we collect and process is part of our mission. We aimed to make this Privacy Policy as clear and easy to read as possible. If you have any questions related to privacy, please get in touch with us at privacy@hunter.io.
What is the scope of this Privacy Policy?
"Hunter", "we", "our", "us" refers to Hunter Web Services, Inc.
This Privacy Policy applies to all services offered by Hunter ("Services"), which includes the services offered on the website Hunter.io, and other external services or websites that Hunter indicates are covered by this Policy ("Sites").
Depending on the context, "you" means Hunter User, Business Profile or Visitor:
- When you create a Hunter account to use the Services, we refer to you as an "Hunter User".
- When your personal data appears on public web pages, it might be collected by Hunter to provide the Services. In this case, we refer to you as a "Business Profile".
- When you visit a Site without being logged into a Hunter account, we refer to you as a "Visitor".
The database of Business Profiles provided in the Services to Hunter Users is refered as the "Profiles Database".
What personal information does Hunter collect?
When you visit our website
When you visit our website, Hunter tracks your usage which includes statistics such as which pages you visit and how long you look at them. This may include information such as IP address, geolocation information, browser type and information about the use of our website, including a history of the pages you view.
When you create a Hunter account
When you create a Hunter account, we ask information such as your email address, your name or what company you work for. In some cases, we might ask for a phone number for verification purposes. If you become a paying customer, we will collect your payment card information.
When you use our services
Whether it is on the Sites, through the API or add-ons provided by Hunter, we monitor your usage of the Services, and log requests that you make. Those logs can include information such as IP address, geolocation information, or the browser used.
When using our Services, you might send us some data or files. For example, enter email addresses in the Email Verifier, or names in the Email Finder.
When you contact our support
If you reach out via email or chat, we keep conversations and other data you might send during those exchanges. When you delete your account, those conversations are removed after a period of up to 6 months.
When someone uses the Campaigns
Hunter Users can connect their email clients such as Gmail or Outlook to send emails through Hunter. In their dashboard, they have access to tracking information and tools to help them manage replies.
Hunter needs to store the emails sent in its service (which includes the recipients, subjects and content), and the potential replies they receive. Certain features might perform searches in their mailboxes; in this case, the emails returned will be temporarily stored on our servers.
The data collected from email clients is never shared with third-parties. It stays private to the user and their team if applicable.
When Hunter collects public web data
Hunter crawls public web pages to collect data related to professional profiles. Only public web pages and publicly available content are processed. Similarly to search engines, Hunter's robot follows the robots.txt standard instructions and doesn't crawl a website if indicated not to. Learn more: https://hunter.io/robot
On those public pages, Hunter's robot looks for business data such as names, professional email addresses, job titles, social networks URLs, or professional phone numbers. If Hunter's robot comes across private consumer data such as a personal email address or phone number, it does not process it.
How does Hunter use your data?
To give access to the Services
When creating an account, you enter personal information such as your name and contact information. This data is used to enter into business relationship with you. This information allows us to authenticate you with your Hunter account.
To improve the user experience
We're looking at usage patterns and statistics to understand what to improve on Hunter. This includes, for instance, tracking the usage of a specific feature or running A/B tests. It can also be data directly shared by you, like the information you share in a survey.
To offer customer support
Hunter provides customer support via email or chat, to help you take full advantage of our Services or fix problems you encounter. To do so, the customer success specialist will access the information relevant to the issue. It can be account information or activity monitoring.
To provide the Profiles Database
Hunter gives its users access to Profiles Database built from data available on public web pages. This data lets Hunter Users create new professional connections.
To fight fraud
Hunter has automated systems in place to fight payment fraud and violation of our Terms of Service. It uses various information and signals related to the account activity. In certain cases, this information is reviewed manually.
To share updates and help content
We use the contact information shared by Hunter Users or Visitors to share information about the service, announce new features, or share relevant educational content.
What are the legal bases for processing data?
For the purposes of the General Data Protection Regulation, we rely upon a number of legal bases to enable our processing of your personal data.
| Processing purpose | Categories of personal data | Legal bases |
|---|---|---|
| To give access to the Services. | Name, contact information, payment information. | Contractual necessity to perform our contractual relationship with Hunter Users. |
| To improve the user experience. | Features usage on the Sites, name, contact information, subscription plan, user feedback | Our legitimate interest in learning how the Services are used to improve them. Based on consent when we run user surveys. |
| To offer customer support. | Features usage, name, contact information, subscription plan, billing history. Access to the accounts data (leads, campaigns) when necessary. | Our legitimate interest in assisting Hunter Users. |
| To provide the Profiles Database. | Name, professional contact information, job title, social network URLs, collection sources URLs, collection dates | The legitimate interest of Hunter Users in reaching out to other businesses. |
| To fight fraud. | Name, contact information, IP address & location, payment information. | Our legitimate interest in monitoring and detecting fraud to ensure we detect activity that can have harmful effect on the Services. |
| To share updates and help content. | Name, contact information. | The legitimate interest of Hunter in sharing information about its Services. Contractual necessity for some important notifications. |
Your rights and choices
Your rights
You have the following rights in relation to the personal data that we hold about you:
- To access your personal data, and some related information as described in the section below "Know if we have information concerning you and what that information is";
- To require any inaccurate personal data to be rectified, completed including by means of providing a supplementary statement;
- To require us to delete the personal data in certain circumstances provided by law;
- To require us to restrict or block the processing of your personal data in certain circumstances (when processing is restricted, we can still store your personal data, but may not use it further);
- To obtain from us your personal data, in a structured, commonly used and machine-readable format in certain circumstances. Further, you may have the right to require us to transmit your personal data directly to another person where it is technically feasible to do so;
- To object to our use of your personal data for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal data (and require them to be deleted) in some other circumstances;
- Where we are processing your personal data based on your consent to such processing, to withdraw your consent at any time.
Update and delete your information
If you’re a Hunter User, you can log in to update your information. You can also permanently destroy your account in your settings.
If you're a Business Profile, you can use the Claim feature at the following address to update or delete your personal data in the Profiles Database: https://hunter.io/claim
Know if we have information concerning you and what that information is
In particular, you have the right to obtain confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to the personal data and the following information:
- If you're in our database;
- Exactly what data we hold;
- The purposes of the processing;
- How long the data will be kept;
- On what legal bases the data has been processed.
Service providers helping us manage your data
When Hunter engages third-party service providers in our capacity as a data processor for Hunter Users’ personal data, the General Data Protection Regulation ("GDPR") calls these providers sub-processors.
The details of our sub-processors is available at the following address: https://hunter.io/subprocessors
Duration of the processing
Hunter Users
If you are a Hunter User, as a general rule, all the data of your account such as your contact information, your saved leads or campaigns is kept until you decide to delete it.
There are some exceptions:
- Your history of email searches of verifications is kept for 3 months (you can find this history in the "usage" page of your dashboard).
- The history of transactional emails sent to you is kept for 90 days.
- Automated bug reports, that might contain personal data, are kept for 90 days.
- Session recording for product research are kept for 30 days.
- Payment and billing information are kept as long as legally required by our payment provider.
Hunter Visitors
When you contact our customer support and are not logged in as a user, we will keep your conversations for 9 months.
Business Profiles
If you're a Business Profile, we process it as long as the public web sources stay online. We make sure to regularly crawl again the web pages where we found the data. If it is not present on any of these page anymore, we remove the profile from our databases within 3 months.
Use of cookies
We use cookies to make sure the Sites work properly, analyze the use of the Services, save preferences and serve targeted advertising.
You can learn more on how we use cookies and your choices in ou Cookie Policy: https://hunter.io/cookie-policy
Securing your data
You can learn more about how we keep your data safe in our Security Policy: https://hunter.io/security-policy.
Data Processing Agreement (DPA)
A Data Processing Agreement, including the Standard Contractual Clauses, supplements the Terms of Service for all Hunter Users. It is a contract between you, as a controller of your account's data, and us, as a processor of this data.
You can find the Data Processing Agreement on the following page: https://hunter.io/data-processing-agreement
Additional notices for certain jurisdictions
EEA and UK
If you are a resident of the EEA or UK, you have the right to address your questions or concerns to the relevant data protection supervisory authority.
- If you are a resident of the EEA, you may contact the French supervisory authority, Commission Nationale de l'Informatique et des Libertés (CNIL).
- If you are a resident of the UK, you may contact to the UK Information Commissioner’s Office (ICO).
California
We have prepared additional disclosures and notices consistent with the California Consumer Privacy Act (CCPA). Our Privacy Notice for California Residents, the terms of which are incorporated by reference into this Privacy Policy, can be found here: https://hunter.io/privacy-policy/california.
Nevada
If you would like to request that we refrain from selling your Covered Information (as defined under Nevada law), please contact us at privacy@hunter.io.
Our address
Hunter Web Services, Inc.2810 N Church St #50754
Wilmington, Delaware 19802-4447
Last updated: May 26, 2023
