We fixed [[specific issue]], {{first_name}}

Hi {{first_name}},

We just shipped [[new feature or product update]], and it's specifically relevant to what your team was using [[your product]] for: [[their previous use case]].

Here's what it does: [[1-2 sentence description with the outcome it enables]].

If you're still solving [[the problem they were originally trying to solve]], this might be worth a fresh look. Happy to do a quick walkthrough.

[[Your name]], [[your company]]

Hi {{first_name}},

I've reached out once or twice since you left [[your product]] and I don't want to become a recurring item in your inbox.

This is the last note from me. If anything changes on your end, or if you're ever curious about what's new, I'm easy to find. The door is open.

[[Your name]], [[your company]]

Hi {{first_name}},

I noticed your team stopped using [[your product]] a few months ago and I wanted to understand what drove that decision. No pitch, just a genuine question.

Was it a product issue, a timing issue, or something else entirely? Even a one-line reply would help us get better.

[[Your name]], [[your company]]