[[Your product]] update: [[new feature]] for [[their use case]]

Hi {{first_name}},

I've reached out once or twice since you left [[your product]] and I don't want to become a recurring item in your inbox.

This is the last note from me. If anything changes on your end, or if you're ever curious about what's new, I'm easy to find. The door is open.

[[Your name]], [[your company]]

Hi {{first_name}},

I noticed your team stopped using [[your product]] a few months ago and I wanted to understand what drove that decision. No pitch, just a genuine question.

Was it a product issue, a timing issue, or something else entirely? Even a one-line reply would help us get better.

[[Your name]], [[your company]]

Hi {{first_name}},

We've been thinking about customers like you who were on [[their previous plan]] and wanted to offer something specific: [[targeted offer: e.g., "50% off your first 3 months back" or "a free month to test the new version" or "a restructured plan at a lower price point"]].

This is tied to [[brief reason: e.g., "the new features we've shipped since you left" or "a restructured pricing model"]]. It's a genuine offer to make it easy to try again.

Interested?

[[Your name]], [[your company]]