AI SaaS Company Generates 40% Reply Rate from Outbound Thanks to Hunter
Meet AeroChat
AeroChat is an AI-first customer communication platform that helps SMB to mid-market Shopify merchants automate and scale their support.
- Industry
- SaaS
- Challenge
- Verifying and enriching lead data
- Tools used
- Hunter's Domain Search and Email Verifier
- Headquarters
- Singapore
By using a proprietary contextual engine to better detect customer intent, they resolve between 87% and 94% of incoming inquiries, helping merchants turn conversations into conversions to sell faster and sell more
The challenge
AeroChat had already built a highly successful inbound growth engine heavily reliant on SEO and AI search visibility. However, to reach their ambitious growth targets and sustain their momentum, they knew inbound alone wasn't enough. They needed to unlock outbound.
The problem? Their early outbound strategy was, as founder Alva Chew described it, "hazardous". Without a centralized system, they relied on scattered networking events, exhibitions, and "half-hearted" LinkedIn direct messages.
They knew exactly who their ideal buyers were - Shopify merchants - but whenever they pulled target domains from third-party platforms, the email data they got back was incomplete, unverifiable, or completely fake.
Sometimes merchants used personal email addresses, making it impossible to verify whether the contact information was legitimate. They needed a way to execute outreach systematically at scale, but bad data was blocking them at the starting line.
The solution
Realizing that reliable data was the missing link, AeroChat shifted to a highly targeted, systematic approach. Hunter became the engine that powered this transition.
Today, their outbound workflow runs like a well-oiled machine:
- Sourcing: They find domain names of verified Shopify websites from third-party platforms.
- Identifying: They add those domains directly into Hunter, using Domain Search to crawl and identify the relevant email addresses associated with those target accounts.
- Verifying: They run the newly built list through Hunter's Email Verifier to guarantee every email is legitimate and active.
- Outreach: The clean list is handed over to their marketing specialist to run targeted outreach.
The results
Hunter bridged the critical gap between identifying target domains and actually reaching the right inbox. With clean data, AeroChat's outbound channel is thriving.
"Hunter plays a very critical aspect of our entire process. Without Hunter’s verified emails, there’s no way that we can run this outreach process."
Alva Chew, Founder, Aerochat
By ensuring they are reaching valid inboxes, they are seeing incredible engagement metrics:
- Massive engagement: “From our email sequences, we’re enjoying 60% open rates and anywhere up to a 40% click through rate.”
- Brand lift: AeroChat tracks a general lift in branded search terms, reflecting the compound success of their outbound and inbound activities working together.
The takeaway
For AeroChat, finding a simple, reliable verification solution didn't just clean their data - it unlocked a completely new growth channel for the business.
As Alva says himself:
"Hunter solves a very simple yet critical step in our outbound process."
